MASA DEPAN KOMUNIKASI: MENJELAJAH PERAN ARTIFICIAL INTELLIGENCE DALAM INTERAKSI MANUSIA
Keywords:
Artificial Intelligence, Interpersonal Communication, AI-Mediated Communication, Digital Ethics, Systematic Literature Review
Abstract
The advancement of artificial intelligence (AI) has fundamentally transformed the way humans communicate. This study aims to explore the role of AI in interpersonal communication through a Systematic Literature Review (SLR) approach. By analyzing 44 relevant scholarly articles, this study identifies eight key themes: AI-mediated interpersonal communication, emotional impact, communication effectiveness and efficiency, access gaps and digital ethics, information validity, social trust, social representation and algorithmic bias, and projections of future communication. The findings indicate that AI can enhance communication efficiency and accessibility, yet poses risks of fostering pseudo-intimacy, reinforcing social bias, and diminishing the quality of interpersonal relationships if not ethically governed. The study underscores the importance of ethical-by-design principles, digital literacy, and regulatory frameworks that protect users from the misuse of AI-based communication systems. It advocates for an interdisciplinary and human-centered approach in the development of communication technologies to ensure that AI serves as a meaningful, inclusive, and responsible partner in human interaction. Accordingly, this research contributes conceptually to a deeper understanding of the future of communication situated at the intersection of technological advancement and human values
References
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Lee, Y., Kim, M., & Sundar, S. S. (2020). Avatar realism and social presence in AI communication. Human–Computer Interaction, 35(3), 205–232.
Mays, N., Pope, C., & Popay, J. (2005). Systematically reviewing qualitative and quantitative evidence to inform management and policy-making in the health field. Journal of Health Services Research & Policy, 10(1_suppl), 6–20.
Meissner, A. (2025). AI ethics: Integrating transparency, fairness, and privacy in communication systems. Journal of Artificial Intelligence, 36(2), 123–134.
Mikalef, P., Krogstie, J., Pappas, I. O., & Giannakos, M. (2018). Investigating the effects of big data analytics capabilities on firm performance: The mediating role of dynamic capabilities. Information & Management, 55(7), 103175.
Moher, D., Liberati, A., Tetzlaff, J., & Altman, D. G. (2009). Preferred Reporting Items for Systematic Reviews and Meta-Analyses: The PRISMA statement. PLoS Medicine, 6(7), e1000097.
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Popay, J., Roberts, H., Sowden, A., Petticrew, M., Arai, L., Rodgers, M., ... & Duffy, S. (2006). Guidance on the conduct of narrative synthesis in systematic reviews. ESRC Research Methods Programme.
Pramana, P., Priastuty, C. W., & Utari, P. (2024). Waspada cinta maya: Membangun kesadaran bahaya online love scam masyarakat desa "Damai" Nglinggi. Dharma Sevanam: Jurnal Pengabdian Masyarakat, 8(1), 30–39. https://e-journal.iahn-gdepudja.ac.id/index.php/DS/article/view/1205
Pramana, P., & Priastuty, C. W. (2023). Media sebagai wadah pelestarian budaya Jawa. SAMVADA: Jurnal Riset Komunikasi, Media dan Public Relation, 2(2), 116–123. https://e-journal.iahn-gdepudja.ac.id/index.php/DS/article/view/1310
Raczka, R. (2025). AI therapists can’t replace the human touch. The Guardian.
Radanliev, P., & Santos, O. (2023). Ethics and responsible AI deployment in digital communication. arXiv preprint arXiv:2311.14705.
Rubin, A. M. (2009). Uses-and-gratifications perspective on media effects. In J. Bryant & M. B. Oliver (Eds.), Media Effects: Advances in Theory and Research (pp. 165–184). Routledge.
Satariano, W. A., & Wong, K. C. (2019). Digital inclusion and the elderly: Barriers and opportunities. Journal of Aging & Social Policy, 31(2), 109–126.
ScienceDirect. (2019). The effects of AI-mediated communication on attribution and trust. Computers in Human Behavior, 92, 265–273.
Siddaway, A. P., Wood, A. M., & Hedges, L. V. (2019). How to do a systematic review: A best practice guide. Annual Review of Psychology, 70, 747–770.
Snyder, H. (2019). Literature review as a research methodology: An overview and guidelines. Journal of Business Research, 104, 333–339.
Stanford Social Media Lab. (2019). AI-mediated communication: Platform manipulation and user response. https://sml.stanford.edu
Thomas, J., & Harden, A. (2008). Methods for the thematic synthesis of qualitative research in systematic reviews. BMC Medical Research Methodology, 8(1), 45.
Tranfield, D., Denyer, D., & Smart, P. (2003). Towards a methodology for developing evidence‐informed management knowledge by means of systematic review. British Journal of Management, 14(3), 207–222.
Tricco, A. C., Lillie, E., Zarin, W., et al. (2018). PRISMA extension for scoping reviews (PRISMA-ScR): Checklist and explanation. Annals of Internal Medicine, 169(7), 467–473.
TrustCloud. (2024). Data privacy and AI: Ethical considerations and best practices. TrustCloud Community Documentation. https://community.trustcloud.ai
Veale, M., & Edwards, L. (2018). Clarity, surprises, and further questions in the Article 29 Working Party draft guidance on automated decision-making and profiling. Computer Law & Security Review, 34(2), 398–404.
Walther, J. B. (1996). Computer-mediated communication: Impersonal, interpersonal, and hyperpersonal interaction. Communication Research, 23(1), 3–43.
Wood, J. T. (2004). Interpersonal communication: Everyday encounters (4th ed.). Wadsworth.
Barthwal, A., Campbell, M., & Shrestha, A. K. (2025). Privacy Ethics Alignment in AI (PEA-AI): A Stakeholder-Centric Based Framework for Ethical AI. arXiv preprint arXiv:2503.11950.
Binns, R., Veale, M., Van Kleek, M., & Shadbolt, N. (2018). ‘It’s Reducing a Human Being to a Percentage’. In Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems (pp. 1–14).
Boediman, E. P. (2023). Exploring the Impact of Emerging New Media and Communication Technologies on Society: A Scoping Review. Sadharananikarana: Jurnal Ilmiah Komunikasi Hindu, 5(1), 830–845.
Boell, S. K., & Cecez-Kecmanovic, D. (2015). On being ‘systematic’ in literature reviews in IS. Journal of Information Technology, 30(2), 161–173.
Booth, A., Sutton, A., & Papaioannou, D. (2016). Systematic approaches to a successful literature review (2nd ed.). SAGE Publications.
Braun, V., & Clarke, V. (2006). Using thematic analysis in psychology. Qualitative Research in Psychology, 3(2), 77–101.
Burgoon, J. K., Guerrero, L. K., & Floyd, K. (2016). Nonverbal communication (5th ed.). Routledge.
Dastin, J. (2018). Amazon scraps secret AI recruiting tool that showed bias against women. Reuters. https://www.reuters.com
Fu, Y., Foell, S., Xu, X., & Hiniker, A. (2023). From Text to Self: Users' Perceptions of Potential of AI on Interpersonal Communication and Self. arXiv preprint arXiv:2310.03976.
Gough, D., Oliver, S., & Thomas, J. (2017). An introduction to systematic reviews (2nd ed.). SAGE Publications.
Gough, D., Thomas, J., & Oliver, S. (2012). Clarifying differences between review designs and methods. Systematic Reviews, 1(1), 28.
Hancock, J. T., Naaman, M., & Levy, K. (2020). AI-mediated communication: Definition, research agenda, and ethical considerations. Journal of Computer-Mediated Communication, 25(1), 89–100.
Hohenstein, J., DiFranzo, D., Kizilcec, R. F., Aghajari, Z., Mieczkowski, H., Levy, K., Naaman, M., Hancock, J., & Jung, M. (2021). Artificial intelligence in communication impacts language and social relationships. arXiv preprint arXiv:2102.05756.
IJIRMF. (2023). Impact of AI on interpersonal communication. International Journal of Innovative Research in Multidisciplinary Field, 9(4), 17–25.
Inkster, B., Sarda, S., & Subramanian, V. (2018). An empathy-driven, conversational artificial intelligence agent (Wysa) for digital mental well-being: Real-world data evaluation. JMIR mHealth and uHealth, 6(11), e12106.
Jesson, J., Matheson, L., & Lacey, F. M. (2011). Doing your literature review: Traditional and systematic techniques. SAGE Publications.
Kirchschläger, P. (2024). Big Tech firms have consistently shown little concern about harming people and violating their rights. Le Monde. https://www.lemonde.fr
Kitchenham, B., & Charters, S. (2007). Guidelines for performing Systematic Literature Reviews in Software Engineering. EBSE Technical Report, EBSE-2007-01.
Korobenko, D., Nikiforova, A., & Sharma, R. (2024). Towards a Privacy and Security-Aware Framework for Ethical AI. arXiv preprint arXiv:2403.08624.
Kozlowski, A. (2020). Companionship with AI chatbots: A review of literature. AI & Society, 35(1), 97–109.
Kraus, S., Feuerriegel, S., & Oztekin, A. (2021). Decision support using AI systems. European Journal of Operational Research, 295(3), 875–888.
Kumar, P., Jain, N., & Dhir, A. (2022). Cross-cultural challenges in AI-mediated communication. Telematics and Informatics, 66, 101742.
Kusumasanthi, D., Wiguna, I. B. A. A., & Puspawati, S. (2023). Eksistensi filsafat komunikasi di era digital. SAMVADA: Jurnal Riset Komunikasi, Media, dan Public Relation, 2(1), 22–37. https://e-journal.iahn-gdepudja.ac.id/index.php/DD/article/view/981
Lee, H., Choi, S. M., & Kim, Y. (2022). The psychological implications of AI companions in long-term interactions. Cyberpsychology, Behavior, and Social Networking, 25(4), 243–249.
Lee, J., & Choi, M. (2021). Communicating with AI systems: The role of familiarity and trust. Information Systems Frontiers, 23(5), 1241–1256.
Lee, Y., Kim, M., & Sundar, S. S. (2020). Avatar realism and social presence in AI communication. Human–Computer Interaction, 35(3), 205–232.
Mays, N., Pope, C., & Popay, J. (2005). Systematically reviewing qualitative and quantitative evidence to inform management and policy-making in the health field. Journal of Health Services Research & Policy, 10(1_suppl), 6–20.
Meissner, A. (2025). AI ethics: Integrating transparency, fairness, and privacy in communication systems. Journal of Artificial Intelligence, 36(2), 123–134.
Mikalef, P., Krogstie, J., Pappas, I. O., & Giannakos, M. (2018). Investigating the effects of big data analytics capabilities on firm performance: The mediating role of dynamic capabilities. Information & Management, 55(7), 103175.
Moher, D., Liberati, A., Tetzlaff, J., & Altman, D. G. (2009). Preferred Reporting Items for Systematic Reviews and Meta-Analyses: The PRISMA statement. PLoS Medicine, 6(7), e1000097.
Morgan, T. (2017). AI chatbots and interpersonal communication: A study on uses and gratifications. International Journal of Innovative Research in Multidisciplinary Field, 3(7), 1–5.
Noble, S. U. (2018). Algorithms of oppression: How search engines reinforce racism. NYU Press.
Pabubung, M. R. (2023). Masyarakat Rasional dan Tantangan dalam Menghadapi Artificial Intelligence. Sadharananikarana: Jurnal Ilmiah Komunikasi Hindu, 5(2), 152–159. 4
Page, M. J., McKenzie, J. E., Bossuyt, P. M., Boutron, I., Hoffmann, T. C., Mulrow, C. D., ... & Moher, D. (2021). The PRISMA 2020 statement: An updated guideline for reporting systematic reviews. BMJ, 372, n71.
Popay, J., Roberts, H., Sowden, A., Petticrew, M., Arai, L., Rodgers, M., ... & Duffy, S. (2006). Guidance on the conduct of narrative synthesis in systematic reviews. ESRC Research Methods Programme.
Pramana, P., Priastuty, C. W., & Utari, P. (2024). Waspada cinta maya: Membangun kesadaran bahaya online love scam masyarakat desa "Damai" Nglinggi. Dharma Sevanam: Jurnal Pengabdian Masyarakat, 8(1), 30–39. https://e-journal.iahn-gdepudja.ac.id/index.php/DS/article/view/1205
Pramana, P., & Priastuty, C. W. (2023). Media sebagai wadah pelestarian budaya Jawa. SAMVADA: Jurnal Riset Komunikasi, Media dan Public Relation, 2(2), 116–123. https://e-journal.iahn-gdepudja.ac.id/index.php/DS/article/view/1310
Raczka, R. (2025). AI therapists can’t replace the human touch. The Guardian.
Radanliev, P., & Santos, O. (2023). Ethics and responsible AI deployment in digital communication. arXiv preprint arXiv:2311.14705.
Rubin, A. M. (2009). Uses-and-gratifications perspective on media effects. In J. Bryant & M. B. Oliver (Eds.), Media Effects: Advances in Theory and Research (pp. 165–184). Routledge.
Satariano, W. A., & Wong, K. C. (2019). Digital inclusion and the elderly: Barriers and opportunities. Journal of Aging & Social Policy, 31(2), 109–126.
ScienceDirect. (2019). The effects of AI-mediated communication on attribution and trust. Computers in Human Behavior, 92, 265–273.
Siddaway, A. P., Wood, A. M., & Hedges, L. V. (2019). How to do a systematic review: A best practice guide. Annual Review of Psychology, 70, 747–770.
Snyder, H. (2019). Literature review as a research methodology: An overview and guidelines. Journal of Business Research, 104, 333–339.
Stanford Social Media Lab. (2019). AI-mediated communication: Platform manipulation and user response. https://sml.stanford.edu
Thomas, J., & Harden, A. (2008). Methods for the thematic synthesis of qualitative research in systematic reviews. BMC Medical Research Methodology, 8(1), 45.
Tranfield, D., Denyer, D., & Smart, P. (2003). Towards a methodology for developing evidence‐informed management knowledge by means of systematic review. British Journal of Management, 14(3), 207–222.
Tricco, A. C., Lillie, E., Zarin, W., et al. (2018). PRISMA extension for scoping reviews (PRISMA-ScR): Checklist and explanation. Annals of Internal Medicine, 169(7), 467–473.
TrustCloud. (2024). Data privacy and AI: Ethical considerations and best practices. TrustCloud Community Documentation. https://community.trustcloud.ai
Veale, M., & Edwards, L. (2018). Clarity, surprises, and further questions in the Article 29 Working Party draft guidance on automated decision-making and profiling. Computer Law & Security Review, 34(2), 398–404.
Walther, J. B. (1996). Computer-mediated communication: Impersonal, interpersonal, and hyperpersonal interaction. Communication Research, 23(1), 3–43.
Wood, J. T. (2004). Interpersonal communication: Everyday encounters (4th ed.). Wadsworth.
Published
2025-05-14
Section
Articles
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