Pendidikan dan Pelatihan Menghubungkan Teori dan Praktik Mahasiswa sebagai Guest Experiment Business Luxury Hotel di Jakarta
Keywords:
Training, hotel guests, business hotels, luxury hotels
Abstract
The main purpose of a Business Luxury Hotel is to provide a comfortable and safe place to stay for guests who are travelling on business or leisure. Business travellers, executives and professionals often require exclusive, luxurious accommodation equipped with high-quality facilities and services for business meetings, conferences and corporate events. This activity uses a qualitative method of descriptive analysis. This activity aims to connect the theory and practice of Business Luxury Hotel services. From this activity has the results of Business Luxury Hotel Services in Jakarta need to be improved, especially in guest experience activities and guest activities need to be given extra services in accordance with the standards set by the world hotel business.
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Asrul, B. E. W., & Zuhriyah, S. (2020). Implementasi Metode Electre Dalam Menentukan Klasifikasi Hotel. Jurnal Fokus Elektroda.
Ayu, J. P., Bramundita, A. G. C., & Adam, F. (2022). Strategi Pemasaran Jasa Pada Hotel di Era New Normal. Journal of Research on Business and Tourism, 2(1), 15-29.
Darmaputra, P. G. E. (2013). Karakteristik Layanan Butler Pada Hotel Konvensional Dan Hotel Butik Atau Villa. Jurnal Bisnis Hospitaliti, 2(1), 70-81.
Gil-Lafuente, A. M., Merigó, J. M., & Vizuete, E. (2014). Analysis of luxury resort hotels by using the fuzzy analytic hierarchy process and the fuzzy Delphi method. Economic research-Ekonomska istraživanja, 27(1), 244-266.
Hermawan, H., Brahmanto, E., & Hamzah, F. (2018). Pengantar manajemen hospitality. Penerbit NEM.
Kreuzer, M., Cado, V., & Raïes, K. (2020). Moments of care: How interpersonal interactions contribute to luxury experiences of healthcare consumers. Journal of Business Research, 116, 482-490.
Kucukusta, D., Heung, V. C., & Hui, S. (2014). Deploying self-service technology in luxury hotel brands: Perceptions of business travelers. Journal of Travel & Tourism Marketing, 31(1), 55-70.
Mantolas, C., Nugraha, Y. E., Eky, F. S., & Bagaihing, M. (2022). Penerapan Standar Operasional Prosedur Food And Beverage Service Di Hotel Swiss Belcourt Kupang. TOURISM: Jurnal Travel, Hospitality, Culture, Destination, and MICE, 5(2), 86-94.
Putri, E. D. H. (2018). Pengantar akomodasi dan restoran. Deepublish.
Quintana, T. A., Park, S., & Cabrera, Y. A. (2015). Assessing the effects of leadership styles on employees’ outcomes in international luxury hotels. Journal of Business ethics, 129, 469-489.
Sambodo, A. (2020). Kantor Depan Hotel. Nas Media Pustaka
Saputro, F., & Putri, E. D. H. (2014). Aktivitas Recepsionist Dalam Menangani Tamu Personal Di Ameera Boutique Hotel Yogyakarta. Khasanah Ilmu-Jurnal Pariwisata Dan Budaya, 5(2).
Saraswati, A., & Prihadini, D. (2020). Analisis Strategi Marketing Public Relations Dalam Meningkatkan Loyalitas Customer Sofyan Hotel (Studi Deskriptif Pada Sofyan Hotel Cut Meutia Menteng Jakarta Pusat). LUGAS Jurnal Komunikasi, 4(2), 54-60.
Sayekti, N. W. (2020). Strategi pengembangan pariwisata halal di Indonesia. Kajian, 24(3), 159-172.
Simanjuntak, B. A., Tanjung, F., & Nasution, R. (2017). Sejarah pariwisata: menuju perkembangan pariwisata Indonesia. Yayasan Pustaka Obor Indonesia.
Syahrul, S., Kamal, M., & Hutahaean, T. (2022). Pengantar Bisnis Hospitaliti. Penerbit Widina.
Thirumaran, K., Jang, H., Pourabedin, Z., & Wood, J. (2021). The role of social media in the luxury tourism business: A research review and trajectory assessment. Sustainability, 13(3), 1216.
Walls, A., Okumus, F., Wang, Y., & Kwun, D. J. W. (2011). Understanding the consumer experience: An exploratory study of luxury hotels. Journal of Hospitality Marketing & Management, 20(2), 166-197.
Published
2023-05-24
How to Cite
Antari, I. A. N. Y. D., Dewi, C. I. T. I., & Yulisa, N. M. M. A. (2023). Pendidikan dan Pelatihan Menghubungkan Teori dan Praktik Mahasiswa sebagai Guest Experiment Business Luxury Hotel di Jakarta. Dharma Sevanam : Jurnal Pengabdian Masyarakat, 2(1), 97-113. https://doi.org/https://doi.org/10.53977/sjpkm.v2i1.958
Section
Articles
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